Every customer conversation, in one calm inbox.
WhatsApp, Telegram, web chat and phone calls land in one place, on one timeline per customer. AI drafts the reply — or answers on its own — and your team stays in charge.
Good news, Sara — your order #4471 leaves the kitchen in about 10 minutes. I’ll message you when it’s on the way.
One timeline per customer
Messages, voice notes and calls from every channel, in order, under one contact.
AI that knows its place
Let it suggest replies for approval, or answer on its own. Step in with one click — it never talks over a teammate.
Built for a team
Assign, mention, leave internal notes, and give each person only the channels they work.
When they call, it lands in the same place.
Ciconia is a full phone system too — your numbers, IVR menus, queues and WhatsApp calling — so a call is just another moment in the conversation.
See your inbox working.
In a 30-minute demo we connect a WhatsApp number and a web chat widget, and show an AI agent answering beside your team.